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Refund and Return Policy

Last Modified: September 1, 2023

I. Refund and Return Policy for Physical Goods

Greetings players,

These Terms & Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("You", "Customer") and Beast Burst Entertainment SMJSC ("Company", "We", "Us", or "Our") a Bulgarian joint stock company registered under 206301165 in Commercial Register, having its registered address at 38 Str. Maistor Aleksi Rilets, fl. 4, office 9, city of Sofia, 1618, Bulgaria, which VAT number is BG206301165.

These Terms & Conditions shall apply to all purchases of physical goods available at (referred to herein as "Merchandise"). We may vary these terms and conditions from time to time at our discretion. This shop with merchandise is owned and operated by Beast Burst Entertainment, JSC, as defined above. Our Customer Support could be reached at
Еmail:
Phone: +359 879 547590

PLEASE READ THIS TERMS & CONDITIONS CAREFULLY BEFORE ORDERING AND PURCHASING FROM OUR SHOP – THEY AFFECT YOUR LEGAL RIGHTS AND OBLIGATIONS. IF YOU DO NOT WISH TO BE BOUND BY THIS TERMS & CONDITIONS, DO NOT ACCESS OR USE OUR SHOP OR PURCHASE ANY GOODS.

  1. Order

    You can select goods from the shop and proceed to payment by clicking on the "BUY" button.

    After you have finished shopping, you will be asked to log in or create a personal Account before providing additional information needed to complete your order.

    By creating an account, you (a) acknowledge that (i) your order will be bound by these Terms & Conditions, (ii) you authorize us to charge you for your order and (b) represent that (i) you have legal capacity to enter into a contract with us, (ii) you provided true and accurate information during the ordering process, (especially, you will not use VPNs or other methods to manipulate your true location).

    When you place an order to purchase a product from us, we will send you an e-mail confirming receipt of your order and containing the details of your order. This confirmation acts only as a verification of order details and does not constitute acceptance of your offer to purchase goods. Acceptance will take place upon receipt of payment. Your order is only deemed accepted by us when we send you our purchase confirmation email.

  2. Payment

    We offer various payment methods on our site, such as:

    • Stripe
    • PayPal
    • PayCore

    You agree to provide current, complete, and accurate purchase and account information for all purchases made via the shop. You agree to promptly update your account and other information, including your email address, credit card numbers and etc., so that we can complete your transactions and contact you as needed.

    Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in EUR currency. Prices are inclusive of VAT at the applicable rate where required.

    You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.

    Despite our best efforts, a small number of the items in our site may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.

  3. Right of Withdraw & Refund

    Unless one of the exceptions listed below applies and only if you are located in the European Union or in the United Kingdom you may cancel your order for any reason within 14 calendar days, from the day on which you receives the goods purchased.

    To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days' cancellation period has expired at:
    Еmail:

    You must send off the product supplied on a tangible medium, in its original condition. You will have to bear the direct cost of returning these goods. If the product meets our requirements, we will reimburse all payments received from you for the purchased product, no later than 14 days from the day on which we received the above communication. We will also refund the standard costs of delivery of the Beast Burst Entertainment Product to you, but not any additional delivery costs you paid above our standard delivery charges. We will carry out such refund using the same payment method as you used for your purchase unless you have agreed otherwise.

    Please note that we may deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling them beyond what is necessary to establish the nature, characteristics or functioning of the items.

    For additional information on the scope, please contact our Customer Support.

    The right of withdraw does not apply to:

    • the delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
    • the supply of goods made to your specifications or clearly personalized;
    • the supply of goods which may deteriorate or expire rapidly;
    • the supply of digital content which is not supplied on a tangible medium if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;
  4. Shipping

    Beast Burst Entertainment SMJSC is committed to bringing our goods to everyone in the world, so we do offer both domestic and international shipping. We deliver to most countries and are dedicated to meeting a variety of shipping needs.

    We will seek to deliver the products within a reasonable time, which shall not exceed 30 days from the moment you place your order.

    Normal shipping and order processing days are Monday through Friday. No orders are processed on Saturday, Sunday, or major holidays.

    The type, quantity, and weight of your package may vary, and as such, the cost may vary. Shipping costs can also vary depending on your location.

  5. Returns & Exchanges

    If you decide that the item that you have purchased is in the wrong size for you or you prefer another item, please contact our customer support at . All transport costs for return and exchange are at your expense. The goods must be returned with a return receipt, otherwise we are not responsible for lost goods.

    Customers will have 14 days to return the goods once they've communicated they wish to return the product.

  6. Wrong or Defective Products

    In cases where we have sent a different product to the one ordered by mistake, or the quality of the dispatched product is not appropriate or the product is defective, you must contact our customer support at

    Once we verified the error or defect, will fully reimburse the amount of the returned product and the shipping expenses incurred, in addition to any other expenses you have incurred to return the defective product. The reimbursement of the shipping expenses will be made after the refund of the products.

    Whenever an erroneous or defective item is returned by ordinary post, Beast Burst Entertainment, JSC will refund the corresponding postage expenses provided the customer encloses a receipt of the return expenses in the parcel.

  7. Goods

    We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Shop. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.

    All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. We shall have no further obligation or liability to you in respect of such incorrect product descriptions or prices.

  8. Our Liability

    Beast Burst Entertainment JSC and its affiliates will not be responsible for (1) losses that were not caused by any breach on our part, or (2) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.

    The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

    We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time.

  9. Governing Law

    These Terms & Conditions and your use of the shop are governed by and construed in accordance with the laws of the Republic Bulgaria.

  10. Age Restriction

    We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18 you may only use a site powered or managed by us with the involvement of a parent or guardian.

Contact

We strive to make your shopping experience enjoyable, efficient and convenient. Feel free to contact us: Monday to Friday 10:00AM EEST- 5:00 PM EEST, closed Saturdays, Sundays and holidays.

If you wish to contact us please send an email to

Beast Burst Entertainment SMJSC

Supervisory authorities:

Commission for Personal Data Protection

Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592
Phone: +359 291 53 519
Е-mail: [email protected]
Web-site: www.cpdp.bg

Commission for Consumer Protection

Hotline: national telephone 0700 111 22
Address: 1000 Sofia, Bulgaria
4А Slaveykov Sq., fl. 3, 4 and 6
E-mail: [email protected]
Website: https://kzp.bg/

II. Refund and Return Policy for Digital Services and Digital Goods

This Refund Policy applies to all of the Digital services and in-game goods purchased through the Beast Burst Shop (The Beast Shop) available on

The terms of this Refund policy govern the relationship between you ("the Customer", "you") and Beast Burst Entertainment SMJSC ("the Company", "We", "Us", or "Our") a Bulgarian joint stock company registered under 206301165 in Commercial Register, having its registered address at 38 Str. Maistor Aleksi Rilets, fl. 4, office 9, city of Sofia, 1618, Bulgaria, whit VAT number BG206301165 regarding your purchases made through the Beast Shop.

WHEREAS The Company is the sole developer of the 3D, Stylized fantasy MMORPG game "Scars of Honor" ("the Game"):

Disclaimer:

DEAR CUSTOMER, YOU SHOULD KEEP IN MIND THAT THE GAME IS CURRENTLY UNDER DEVELOPMENT, AND AS SUCH, IT MAY UNDERGO CHANGES AND IMPROVEMENTS BEFORE ITS OFFICIAL RELEASE. We are committed to deliver a high-quality gaming experience, but keep in mind that there might be unforeseen adjustments along the way.

Please note that, due to the nature of the development process, we cannot be held liable for any discrepancies, errors, inconsistencies and lagging, that may arise in the gaming experience during the course of the development of the Game. Additionally, refund requests made on this grounds will be declined.

BY PARTICIPATING IN THIS EARLY DEVELOPMENT STAGE, YOU ACKNOWLEDGE THAT THE GAME IS A WORK IN PROGRESS AND IT IS A TEST VERSION AND YOU AGREE TO THOSE TERMS.

Your support and understanding are greatly appreciated as we strive to create an exceptional gaming experience for you.

Thank you for your enthusiasm and patience.

  1. Definitions

    Digital services and goods – which are delivered to you via internet download only which includes any

    • pre-order,
    • subscription/licenses/exclusive bundles,
    • access to a game (via key or a registered game account),
    • in-game content (items, currency etc.),
    • digital game downloaded through the Beast Shop or
    • any other software application.

    Customer account – you will need to create a free account in order to be able to download, install and/or play the Game.

    Legal terms - Includes "End User License Agreement", "Refund Policy for Digital services and goods", "Privacy Policy", "Code of Conduct", "Non-Disclosure agreement" etc.

  2. Ordering

    1. By placing an order through the Beast Shop you acknowledge that only upon the successful verification of the authenticity and sufficiency of the information you provide we will then begin processing your order.
    1.1 Once your order has been processed, we will send you a confirmation email using the email address you provided.
    1.2 This confirmation email will serve as your electronic purchase receipt and will contain information about your оrder.
    1.3 The price of your оrder will be quoted including any applicable taxes at the time of the purchase.

  3. Right of withdrawal

    1. If you live in the European Union, the European Economic Area, or the UK, you have a right to withdraw from certain purchases without giving a reason within 14 days from the day you, received your purchase or when you start downloading the content for the first time whichever is sooner. To exercise your right of withdrawal, you must unambiguously declare your desire to withdraw from your purchase during the 14 day withdrawal period, for instance, by notifying the Company of your decision to withdraw from your purchase within 14 days of such purchase. A description of the purchases that are not subject to this withdrawal right is set forth below.

    2. If you exercise your right of withdrawal, we shall reimburse to you all payments received from you, not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

    3. The right of withdrawal described above is not applicable to the following types of purchases:

    • Purchases of digital services after the services have been fully performed if the performance has begun with your prior consent and your acknowledgement that you will lose your right of withdrawal once the services have been fully performed;
    • Purchases of goods made to your specifications or clearly personalized;
    • Purchases of goods which are, after delivery, according to their nature, inseparably mixed with other items;
    • Purchases of sealed audio, video recordings, or software which are unsealed after delivery; or
    • Purchases of digital content if the performance has begun with your prior consent and your acknowledgment that you will lose your right of withdrawal.

    To exercise your withdrawal right you may complete and send аn email to

  4. Refund

    Notwithstanding the above mentioned text whereas your statutory right of withdrawal does not give you the opportunity to play the Game at all before the withdrawal, the Company grants you the right to request a refund within 14 days of purchase provided that you have not played the Game for more than 2 (two) hours combined following the purchase or in case of not receiving the Digital services or goods.

    PLEASE NOTE THAT THE REFUND IS NOT ALLOWED FOR ALL IN-GAME PURCHASES AS LONG AS YOU CLAIMED, OPENED OR OTHERWISE USED THE CONTENT. You acknowledge and consent that all in-game purchases are final and under no circumstances will such be refundable and that you forfeit any right to withdraw from the purchase unless such purchase is defective or not received.

    The in-game content is considered used if the Game within the subscription have been played during the current billing cycle or if any benefits or discounts included with the subscription have been used, consumed, modified or transferred.

    You will be reimbursed within 14 days using the same means of payment as you used to make your purchase unless you have expressly agreed otherwise;

  5. Fraud

    1. We reserve the right to deny access to our servers, or to refuse delivery of any Digital services and goods, if we establish a fact pattern that indicates illegal use of our Beast Shop or Digital services and goods, or any payment facility, or any other action aimed at obtaining the Digital services and goods which the user is not entitled to claim.

    1.1 Please note that we have the right in our absolute discretion to determine If you have violated any of the legal terms of the Company along with the European and the Bulgarian legislation. In such case we shall have the right to suspend and/or impose a permanent ban on your Customer account. You will not be eligible for any refunds for subscription time lost if your Customer account is suspended or permanently banned.

    1.2 In addition you may not be eligible for refunds if the Company determines that you are abusing the refund policy.

  6. Subscriptions

    1. The Company offers periodic (e.g. monthly, yearly) access to the Game that you pay for on a recurring basis. If a subscription has not been used during the current billing cycle, you may request a refund within 48 hours of the initial purchase or within 48 hours of any automatic renewal.

    1.1 Please note that you can cancel an active subscription at any time by clicking on the "Cancel Subscription" button in your account settings. Once cancelled, your subscription will no longer automatically renew but you will retain access to the content and benefits of the subscription through the end of your current billing cycle. After the end of the current billing cycle you will have no access to the content of your past subscription unless you will renew your subscription.

  7. Bundles

    1. You can receive a full refund for any bundle purchased on the Beast Shop, аs long as the combined usage time for all items in the bundle is less than two hours. If a bundle includes an in-game content or other Digital services and goods that is not refundable, the Company will inform you if the whole bundle is refundable during check-out. Contact Details.

Contact Details

If you have any questions or concerns related to the Refund Policy, please do not hesitate to contact our Customer Support at

Annex 1
The right of withdrawal form

WITHDRAWAL FORM:

To Beast Burst Entertainment SMJSC
I hereby give notice that I withdraw from my contract of sale for the provision of the following order:
Description of Goods
Order Number:
Order Date:
Date of Receipt
Name:
Address
Signature (only required if form printed on paper)
Date